You may cancel your Winc Membership account by live chatting us. There is no cancellation fee.
- Live Chat via the Support button on our site. Our hours are Mon-Fri 6am-5pm PT or Sat-Sun 7am-4pm PT. (Please note that our phone support line is temporarily unavailable due to the pandemic.)
- When you're logged in on our website, select the support button to chat in the bottom left-hand corner. Then select "Live chat" for assistance.
You can Skip a Month as often as you like, at no charge. Just be sure to do so 48 hours before your monthly processing date. Setting a calendar reminder a few days before is a great way to keep track of your membership.
If your order is already on its way to you, please contact us via Live Chat, and we’ll do our best to find a solution.
If you think you might need to cancel your account, we want to first offer some solutions to common issues:
Wine is supposed to be fun, not stressful, which is why we offer an unlimited Skip a Month feature you can use anytime you don't wish to receive a monthly order.
We also offer a wide range of Member Benefits so you can keep on saving throughout your membership:
- Complimentary Shipping - On any order of 4 bottles or more.
- Refer a Friend - For every friend you sign up via your personal invite link, we give you $15 back in credits. And another $15 for their second order.
- Case Discounts - On any order of 12 or more bottles, you get a 10% discount.
- Member Credits - You can save up to $100 by pre-purchasing credits.
Check out this article on all the savings you can get as a member!
We realize being home to sign for packages can be a pain, which is why we recommend some alternative options so someone is always available to sign:
- Your place of work
- A nearby FedEx location
- Apartment leasing office
- Have a friend or neighbor sign
You can also sign up for delivery notifications via SMS to keep better track of your packages.
Check out this article outlining our most recommended shipping options!
We always want you to enjoy your wine, which is why we have a Satisfaction Guarantee policy. Let us know when you don't like a wine, so we can make sure you start getting better bottles tailored to your tastes asap:
- Credit you for the wine you didn't enjoy.
- We recommend you rate your wines going forward as the Palate Profile quiz is really just a starting point in personalizing your recommendations.
- And we love to make personal recommendations anytime to get you started.
If you've received a bottle you haven't enjoyed, please give us a chat, so we can credit you for that bottle and make personal recommendations to get you started, and then your ratings will help make sure you get better recommendations going forward.
With Winc, you can Skip A Month anytime at no extra charge. Feel free to skip as much as you need while you get caught up.
An extra benefit of skipping for a bit is that when you're ready to order more wine, if you order 12 bottles or more, you get a 10% case discount!
If you're set with wine for a bit, you can skip anytime, as often as needed until you're ready to order again!
Winc Membership comes with a lot of great features for managing your account and benefits for continued savings. One of the most convenient features is Skip A Month, which is unlimited and completely free to us anytime you don't wish to receive wine for a month.
We pride ourselves on offering craft wines you can't find at your local liquor store, cutting out the middlemen so we can offer exceptional prices, and making sure we execute every step of the process of making the wine and getting it to you in the most sustainable way possible.
We'd love to let you know more about how the membership works and all the great features and savings we offer at Winc.
Give us a chat if you'd like to hear more!